Terms & Conditions

Real Cable Group Ltd – Terms & Conditions of Sale

Effective Date: March 2026

These Terms & Conditions (“Terms”) apply to all orders placed with Real Cable Group Ltd (“Company”) and take precedence over any other terms submitted by the Customer.

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1. Definitions

• Customer: The party placing an order.
• Goods: Products supplied by the Company, including specified accessories.
• Contract: The agreement formed between the Company and Customer for the supply of Goods.
• Quotation / Tender: Any offer or proposal provided by the Company.

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2. Quotations & Orders

• All quotations are valid for 30 days unless otherwise stated.
• Orders may be submitted in writing, by email, or telephone.
• A contract is formed when the Company confirms the order in writing or begins to fulfil it.

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3. Customer Responsibilities

• Customer must ensure Goods are suitable for their intended purpose.
• Minor modifications to Goods may occur prior to delivery without materially affecting specifications or performance.

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4. Cancellation

• Company may cancel a contract within 7 days if pricing errors occur.
• Customer may not cancel an accepted order without written agreement and indemnifying the Company for incurred costs.

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5. Delivery & Risk

• Delivery occurs when Goods reach the Customer’s premises or are loaded for collection.
• Risk passes to the Customer upon delivery.
• The Company is not liable for loss or damage after delivery, except were caused by the Company’s negligence.
• Delivery dates are estimates; delays due to force majeure or supplier issues do not constitute breach.

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6. Quantities & Storage

• Minor deviations (±10%) in quantities are acceptable; refunds or returns handled accordingly.
• The Company may charge for storage if delivery or collection is delayed due to the Customer.

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7. Packing & Returns

• Packing at Company discretion unless special packing requested.
• Returns accepted only for unused, unaltered Goods in original condition within 30 days. Customer pays return costs.

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8. Title & Insurance

• Title remains with the Company until full payment is received.
• Customer must insure Goods for the sale value until payment is complete.
• The Company may recover or resell Goods if payment is overdue or the Customer enters insolvency.

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9. Payment Terms

• Payment is due 30 days from the end of the month of delivery (unless otherwise agreed).
• Interest applies to overdue accounts at 3% above Bank of England base rate.
• International deliveries generally require payment on delivery or FOB basis.

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10. Import Licenses

• Customer is responsible for obtaining necessary import licenses, paying duties, and complying with local regulations.

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11. Warranty

• Goods are warranted to meet specifications and be free from material defects at delivery.
• Customer must notify the Company within 7 days of visible defects or 1 month for latent defects.
• Company may repair, replace, or refund defective Goods.
• Warranty excludes wear and tear, misuse, modifications, or non-compliance with Company instructions.

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12. Liability

• Total liability is limited to the value of the Goods supplied.
• No liability for indirect, special, or consequential losses (e.g., loss of profit or data).
• Liability is not limited for death, personal injury, or fraud.

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13. Termination

The Company may terminate a contract if:

• Customer breaches material obligations.
• Payment is overdue; or
• Required licenses/consents are revoked.

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14. Governing Law & Jurisdiction

• Terms governed by English law.
• Disputes resolved exclusively in the courts of England and Wales.

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15. Miscellaneous

• Notices: by email or post; deemed received on sending/posting.
• Sub-contracting: Company may sub-contract without prior notice.
• Third-Party Rights: No third-party may enforce these Terms.
• Severance: Invalid provisions do not affect remaining Terms.
• Waiver: Failure to enforce a term does not constitute waiver.
• Privacy: Company complies with its Privacy Policy.

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Real Cable Group Ltd
Unit 3, Quorn Business Quarter,
Loughborough Road, Mountsorrel,
Loughborough, LE12 7XF
Company Registration: 16427016